Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or want to suggest an online casino we should research next? This page explains how to reach our team and what you can expect once you do.
How to Get in Touch
Email is the best way to contact us. Send your message to [email protected] and a member of our team will read it personally — we do not rely on automated replies to stand in for a real answer.
To help us respond faster, let us know upfront what your message is about. A short heading such as "payout question", "correction" or "casino suggestion" means we can route it to the right person without back-and-forth.
What We Can Help With
We cover a broad range of topics across the site, from non GamStop casino options to payout speeds, bonus terms and licensing checks. Common reasons readers write in include:
- Questions about our reviews — if anything on our pages about pokies, live dealer games, bonuses or payment methods is unclear, ask us directly.
- Corrections — online casino terms, bonus offers and payout limits change often. If you notice something on this site that looks out of date, we want to hear about it.
- Site suggestions — if there's an Australian-facing casino you think deserves a closer look, tell us and we'll factor it into future research.
- Feedback on our ranking approach — we're happy to explain how we weigh licensing, payout speed, game variety and payment options when comparing offshore casinos for Australian players.
- Responsible gambling concerns — if you or someone you know is finding online gambling difficult to control, mention this in your message and we'll point you towards independent support services rather than trying to advise you ourselves.
What to Include in Your Message
A few details make it much easier for us to give you a useful answer:
- The specific page or casino your question relates to, if applicable
- Whether you're asking about game selection, bonus terms, payment methods, withdrawal times, or something else
- Your general location if relevant — since payment options and eligibility can vary
- Any screenshots or links that help explain the issue, where appropriate
Response Times
We aim to reply within two working days. During busier periods it can take a little longer, but every message gets read and answered by someone on our team rather than sitting in a queue unanswered.
Please keep in mind that we review and compare online casinos — we are not a casino operator ourselves and cannot process deposits, withdrawals, account verification or bonus claims on behalf of any site. For issues with a specific transaction or account, you'll need to contact that casino's own support team directly, usually available through live chat or email from within your player account.
Why Reader Feedback Matters to Us
Our aim is to give Australian players a clear, honest view of offshore online casinos — their licensing, their pokies and table game libraries, how bonuses actually work once wagering requirements are applied, and how quickly withdrawals tend to move. That only stays accurate if readers tell us when something has changed or when our information doesn't match their experience.
If you've had a genuinely different experience with a casino's payout speed, customer support, or bonus terms than what we've described, we'd like to know. It helps us keep our comparisons useful for the next person doing the same research you are.
Thanks for taking the time to read this far. Whether it's a quick question or detailed feedback, we look forward to hearing from you.